PRIVACY POLICY

Effective October 17, 2026

The BlackStar Plumbing Co. (‘BlackStar,’ ‘we,’ ‘us’) respects your privacy. This notice explains how we handle information when you visit chicagohomesservices.com, contact us, or request plumbing service.

INFORMATION WE COLLECT

When you submit a form, call, email, or otherwise contact us, we may receive your name, phone number, email address, service address or neighborhood, details of the plumbing issue, and any photos or other information you choose to provide. If you become a customer, we may also keep estimates, invoices, payment status, service history, and related communications. Please do not send payment card numbers or other sensitive information through the website contact form.

Our website is hosted by Squarespace, which may process technical information such as IP address, browser and device details, pages viewed, and cookies needed to operate the site. We use website activity data to understand site visits and improve our pages. If advertising measurement tools are enabled, their providers may also receive information about visits or actions on our site through cookies or similar technology.

HOW WE USE INFORMATION

We use information to respond to inquiries, arrange appointments, prepare estimates, provide and document services, send invoices, handle payments, maintain records, protect the site, and improve our service and marketing. Submitting a service request asks us to contact you about that request; it does not enroll you in promotional text or email messages.

WHEN WE SHARE INFORMATION

We may share information with service providers that help us operate the website, receive form submissions, communicate with customers, process invoices or payments, and provide requested work. We may also disclose information when required by law or to protect our rights and safety. We do not sell information submitted through our service request forms to unrelated companies for their marketing.

COOKIES AND ANALYTICS

Squarespace and any enabled analytics or advertising tools may use cookies or similar technologies. You can manage cookies in your browser settings. Blocking some cookies may affect site functions. If we add new tracking or advertising tools, we will update this notice and any applicable privacy choices.

RETENTION AND SECURITY

We keep information for as long as reasonably needed to provide service, maintain business and tax records, resolve disputes, and meet legal obligations. We take reasonable steps to protect it, but no website or electronic transmission can be guaranteed completely secure.

YOUR CHOICES AND CONTACT

You may ask us to update your contact information or inquire about information we hold by emailing service@chicagohomesservices.com or calling (773) 597-7450. You can tell us you no longer want promotional communications if you receive any. We may need to keep certain records for legitimate business or legal reasons.

CHILDREN AND OTHER WEBSITES

Our services and website are intended for adults seeking plumbing services. We do not knowingly collect information from children under 13. Links to other websites are governed by those sites’ own privacy practices.

CHANGES TO THIS POLICY

We may update this notice as our services or website tools change. The effective date above will show when it was last updated.